Nekoup's refund policy is structured around milestone-based payments for our services. Here are the key points regarding our refund policy:

Milestone-Based Payments

Payments are made at different milestones throughout the project. If Nekoup fails to deliver a specific milestone, clients can request a refund for that particular milestone payment.

Final Sales Policy

Nekoup maintains a strict "no refunds accepted" policy for all sales, indicating that once a payment is made, it is considered final unless the specific conditions regarding milestone failure are met.

Refunds

If you want refund for a missing milestone delivery, please raise a request by connecting with our team or by sending an email at admin@nekoup.com. Your refund will be initiated within 5 working days. Once the refund is initiated, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@nekoup.com.

This policy ensures that clients have some recourse if a milestone is not met, while also protecting Nekoup from having to refund payments for completed work.